Terms & Conditions

BOOKING CONDITIONS - All rates in Australian Dollars.

ALL bookings need to fill out our COVID declaration within 48 hours of travel

https://www.somersetlordhowe.com.au/page.COVID-19-DECLARATION.html

Upon booking a one night per room depsosit is charged to the supplied card. This deposit is refundable up to 6 weeks prior to travel.

Balance owing on accommodaiton is due 6 weeks prior to travel and will be charged to the supplied card.

There is no refund/transfer for bookings cancelled 6 weeks or less prior to travel.

Qantas flies daily from Sydney but seats are limited, if you are unable to secure flights and are inside 6 weeks of travel we are unable to issue a refund. We recommend booking your flights at the same time as your accommodation

TRAVEL INSURANCE RECOMMENDATION:

We strongly recommend that all guests have travel insurance for their holiday on Lord Howe Island. Flights can be cancelled/delayed due to inclement weather and other Qantas related issues ( schedule changes, mechanical issues etc).
If you are unable to travel you will need to seek a refund through your travel insurance for accommodation costs.

COVID POLICY:

If you’re directly affected by a NSW COVID-19 Health Order  restrciting you travel/movements (or an equivalent COVID-19 Order, COVID Direction or COVID Regulation in QLD, VIC, TAS, SA, WA, NT or ACT), you will not be able travel to Lord Howe. We’ll provide a 100% accommodation dollar credit with no expiry date. Proof of residency may  be required.