Terms & Conditions

BOOKING CONDITIONS - All rates in Australian Dollars.

Upon booking a one night per room depsosit is charged to the supplied card. This deposit is refundable up to 8 weeks prior to travel.

Balance owing on accommodaiton is due 8 weeks prior to travel and will be charged to the supplied card.

There is no refund/ non transferable for bookings cancelled 8 weeks or less prior to travel.

Qantas flies daily from Sydney but seats are limited, if you are unable to secure flights and are inside 8 weeks of travel we are unable to issue a refund. We recommend booking your flights at the same time as your accommodation


We strongly recommend that all guests have travel insurance for their holiday on Lord Howe Island. Flights can be cancelled/delayed due to inclement weather and other Qantas related issues ( schedule changes, mechanical issues etc).

All medical cancellations (including COVID) will need to be covered by travel insurance.

If you are unable to travel and are inside 8 weeks of travel you will need to seek a refund through your travel insurance for accommodation costs. We are unable to trabsfer your travel dates.